Holiday Lights Pro
Copyright © 2024. All rights reserved.
We accept Visa, MasterCard, American Express, Discover, and PayPal.
All orders placed with Holiday Lights Pros are subject to a verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information to validate your order. Failure to respond to our phone call or email will prevent us from processing your order.
Holiday Lights Pro does employ the use of third-party services for the purpose of facilitating payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties as stated in our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product or service availability, errors in the description or price of the product or service, errors in your order as well as for suspected fraud or an unauthorized or illegal transaction.
If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.
Once checkout is complete, an order confirmation page will appear with your order and checkout information. You will also receive an order confirmation via email. If you placed your order over the phone, you will still receive an emailed order confirmation. Please note that an email address is required for all orders. This allows us to properly process and track your order.
We do not share your email address with 3rd parties except when necessary to verify payment information with our merchant account service providers.
Any order confirmation (via electronic communication or paper) given to you by Holiday Lights Pro does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Holiday Lights Pro reserves the right to decline and cancel an order or supply less than the quantity ordered. Holiday Lights Pro may also, at its own discretion, limit or cancel quantities purchased per person, per household or per order.
We make every effort to process your order as quickly as possible. Orders placed through our website are processed through a fully automated system and will generally ship out within 1 business day. Phone orders must be manually created and can take up to 2 business days to process and ship.
Freight shipments may require longer processing times depending on the size of the order and the complexity of the product being shipped. Decorated and custom lit décor may take up to 10 days to process and ship out. Please contact our Customer Success Department for current shipping times if you are ordering a custom lit or hand decorated product.
While we do our best to accurately reflect our stock quantities on the website, occasionally an item is sold that is no longer in stock. We will contact you via email or over the phone to offer a substitute product. If you prefer not to accept the substitute or no substitute is available, we will offer a full refund for the item(s).
In the event that we are unable to reach you within 24 hours of your order, we will use our best judgment to accommodate your order with either a substitution or ship your order without the out-of-stock item(s).
We understand that sometimes it’s necessary to make a change to your order. Once an order is placed, we must be contacted within 30 minutes in order to make a change to the order. To ensure that your order is changed within the 30 minute timeframe, please call our Customer Success team at 561-510-6428.
Holiday Lights Pro frequently offers free shipping on orders over $200. To qualify for free shipping, the order subtotal, (before taxes and after any discounts have been applied) must equal $200 or more. Some items are excluded from the free shipping offer. These items will be notated on our website with the verbiage “Excluded from Free Shipping”.
Free shipping orders are shipped via Standard Ground. Alaska and Hawaii are excluded from the free shipping offer. Wholesale orders do not qualify for free shipping.
The map above indicates the average shipping time frame for ground orders that are shipped with UPS. Please note that Holiday Lights Pro also uses FedEx and USPS as well as other delivery providers. Expedited shipping is available for most products at an additional cost. Transit days do not include the day the order leaves the warehouse. For example, if you are in a 3-day shipping zone and the item ships on Monday, Day 1 would be Tuesday, with the product arriving on Thursday. For Ground shipping, carriers do not pick up packages on Saturdays and Sundays.
Once a package leaves our facility, we no longer have control over the shipment. It is up to the carrier to handle the package(s) safely and get the shipment to you in a timely manner. Tracking information will be emailed to you once your order is processed through the warehouse. You will be able to track your package online once it is scanned by the carrier.
Please note that most of our shipping carriers will not deliver to a PO Box. Only USPS will deliver to these addresses. USPS shipping for medium and large packages may require additional shipping charges. In order to receive any free shipping offers that Holiday Lights Pro is offering, we do require a physical address and cannot offer free shipping to PO Boxes via USPS. For additional assistance shipping to a PO Box, please contact our Customer Success Department.
We understand that when the holidays are fast approaching, it’s important for you to receive your purchase as quickly as possible. Express orders placed by 1:00 pm CST, typically ship out the same business day if all items are in stock.
Express shipments are picked up by the carrier Monday through Friday from October 1 to December 15. For the rest of the year, Express shipments are picked up Monday through Friday.
Decorated and custom lit décor may take up to 10 days to process and ship out. Selecting an Express shipping option will not decrease the amount of time it takes to process these types of orders. It will only speed up the shipping timeframe.
Please note, the day a shipment is picked up at our facility does not count as one of the transit days.
Three Day Shipping: Delivered by the end of the third full business day. If a shipment leaves on Monday, it will be delivered by the end of the day on Thursday. Three Day Shipping is not considered a “guaranteed” delivery option and the carrier will not refund the shipping cost if the shipment does not arrive within the 3 Day time period.
Two Day Shipping: Delivered by the end of the second full business day. If a shipment leaves on Monday, it will be delivered by the end of the day on Wednesday.
Next Day Air Saver: Delivered by 3:00 pm the next business day for commercial addresses, or by the end of the day for residential shipping addresses. If a shipment leaves on Monday, it will be delivered by either 3:00 pm the next day or the end of the day, depending on if the delivery address is residential or commercial. Next Day Air Saver only delivers Monday thru Friday.
Next Day Air: Delivered by 10:30 am for most destinations, but some areas may be as late as 12:00 pm. If a shipment leaves on Monday, it will be delivered by 10:30 am or 12:00 pm. Next Day Air only delivers Monday thru Friday.
Next Day Air Saturday Delivery: Same delivery times as Next Day Air, but can be delivered on Saturdays. Saturday Delivery is not available in all areas.
Next Day Early AM: Delivered by 8:00 a.m. to all major cities in the Continental 48 states. Delivered by 8:30 – 9:30 am to most other U.S. cities, including Anchorage, Alaska. Delivered by 10:00 a.m. to remote U.S. cities.
If the destination address is a PO Box or an APO/FPO, your order will ship via USPS. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in approximately 7 to 10 business days. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge and may not be eligible for free shipping offers.
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact our Customer Success team immediately. We must be informed of all shipping related claims within 48 hours after the package was received. Shipping Claims are handled directly by Holiday Lights Pro on your behalf. To help us speed up the process of resolving your claim, please provide pictures of the damaged packaging, shipping label and products.
Should your package be deemed Lost in Transit, please contact Customer Success team immediately so we may assist you in arranging for replacement product or a refund.
Please allow 2 to 10 business days for the investigation and processing of claims for lost and damaged parcel shipments. For freight shipments, this process can take up to 4 weeks.
Typically, packages will be left at your door and do not require a signature. Some orders are drop shipped directly from a vendor, and those vendors may require a signature on their shipments. If you would like signatures to be required when orders are delivered to you, please contact the customer success team before placing your order. If the customer success team is contacted after the order is placed, they will not be able to fulfill the request.
Orders with Signature Confirmation: The shipping courier will make two attempts to deliver your merchandise. If the package is deemed undeliverable after the third attempt, the product will be returned to our warehouse. You will be credited for the price of the merchandise minus all shipping charges incurred. All credits will be refunded via the original payment method.
If you refuse delivery, a credit will be issued for the price of the merchandise minus all shipping charges incurred. All credits will be refunded via the original form of payment.
Holiday Lights Pro makes every effort to ensure accurate pricing on our website and printed materials. However, if a pricing error does occur, Holiday Lights Pro reserves the right to cancel the order for an item that was priced incorrectly. This includes orders that have been confirmed and charged. If a pricing error has occurred, a team member will contact you to discuss the issue.
Prices listed on our website and other marketing materials are subject to change at any time without notice.
If the price for an item that you ordered goes on sales within 24 hours of the item being ordered, Holiday Lights Pro will issue a store credit for the difference if requested by the customer. The request must be made within 24 hours of the original purchase in order to qualify for the credit. Price protection is not offered for Black Friday, Thanksgiving Weekend and Cyber Monday sales.
If the shipping address is in a taxable state, we are required by state and county tax laws in which the order is being shipped to charge sales tax, unless you are a licensed reseller or have other non-profit or tax-exempt status AND provide a valid Seller’s permit or Tax exempt ID number. Please note that we must have a copy of the actual document on file. We cannot process your order until the proper paperwork has been filed with our office. Once you have submitted a permit or tax exempt number, we will keep it on file with your account and ask that your status be renewed or updated if your information changes or upon future requests. If your shipping address is outside the United States, you are responsible for paying any import taxes, tariffs, or duty fees due.
Store credits are valid for 3 years and can be used on any product that Holiday Lights Pro sells. Store credits are only valid for products sold on ChristmasDesigners.com.
Holiday Lights Pro wants you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your unused product, in the original packaging within 30 days of the original date of purchase. Please review the guidelines below for complete details of our return policy as well as what products are unable to be returned.
All returns or exchanges must be pre-approved by Holiday Lights Pro. A Return Authorization Number (RA#) must be issued and clearly indicated on the outer packaging of the returned product, along with the customer’s return address. Once an RA# is assigned, it is valid for 15 days and will expire on the 16th day after the date of issuance, at which time any returned products will be refused.
Returns and exchanges are subject to the conditions below:
Items Not Eligible for Return: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:
To initiate a return, please email [email protected]
Once we receive your package, please allow 5 to 10 days for us to inspect, approve and process the return.
A return authorization is only valid for 15 days after being issued or 30 days after the original purchase of the product(s), whichever comes first. Returned merchandise must be scanned by the returning shipping carrier no more than 30 days after the date of original purchase.
Returned merchandise must be in new, unused condition and in the original packaging. All original paperwork, instructions and accessories must be included. All original labels must still be attached to the product. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature.
For warranty related questions and warranty replacements, please contact our Customer Success team at [email protected].
Product returns within the warranty period must first be approved by Holiday Lights Pro. Once the warranty return has been shipped back, it will be inspected to determine if it falls under the warranty coverage. The product will then be repaired or replaced at Holiday Lights Pro discretion. A refund is not offered for warranty returns. In the event that an item cannot be repaired or replaced, then a product credit will be offered that can be used for future purchases.
Holiday Lights Pro warranties only cover product repair, or replacement, and does not cover any labor or other expenses involved with the installation, service or removal of items purchased from us.
Holiday Lights Pro warranties do not cover products that have been subject to accident, neglect, abuse, misuse, Acts of God, or used for something other than their intended purpose.
If you receive an item that is considered defective and non-operational or unusable due to a failure with the product, please contact our Customer Success team within 48 hours of receiving the item so we may arrange for return shipping and a replacement item. Replacement products will be shipped free of charge via standard ground shipping. Expedited shipping may be available, but will need to be paid for by the customer.
When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Holiday Lights Pro or its content suppliers and protected by international copyright laws.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless Holiday Lights Pro and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.
In no event shall Holiday Lights Pro, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Holiday Lights Pro its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is made to our Terms and Conditions, we will post the revision on our website under the Terms and Conditions link at the bottom of the website. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service
If you have any questions about these Terms, please contact us.
The Holiday Lights Pro team is made up of seasoned professionals in the event and holiday lighting industry.
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Holiday Lights Pro
Copyright © 2024. All rights reserved.